PERSONALIZING AN ONLINE SHOPPING EXPERIENCE
Bouwmaat supports professional builders in carrying out their projects. It carries all major premium brands, has its own private label and supplies customers with materials as well as expertise. Many of Bouwmaat’s staff have been builders themselves and advise customers based on their knowledge and expertise. Bouwmaat’s shopping experience is thus characterized by personal attention. As manager e-commerce John wants to recreate this experience on Bouwmaat’s various digital channels:
Personalisation is therefore one of the main points of attention in Bouwmaat’s online strategy. SPARQUE was already involved in a cross- and up-sell project when the need arose to improve the existing search and navigation functionality. The old search results did not match expectations and John and his team felt there was nothing they could do to change that.
The Bouwmaat team had experienced the flexibility, freedom and speed of Spinque Desk in the cross- and up-sell project and had worked very pleasantly with Chi Shing.
So John decided to start using Spinque Desk for search and navigation as well.
And it gives Bouwmaat the search results they want for their customers. They were nominated for a Shopping Awards Vakprijs and won the Silver Dutch Interactive Award with their case ‘How do you make unique and personal attention omnichannel?’. Even Bouwmaat’s experienced staff members now use the online recommendations to advise customers at times.
Spinque Desk puts John and his team in charge of their search and enables them to recreate the Bouwmaat shopping experience online.
I love empowering people and Spinque Desk gives me that opportunity. It gives our team control over what happens and that gives them a lot of satisfaction in their work.
WHAT WE CAN DO FOR YOU
Bouwmaat's team uses Spinque Desk to personalize its online shopping experience. It enables them to leverage all their relevant data and to present their customers with the products they might need to carry out their projects.
What data sources could you use to personalize the online experience of your users? Let us know, we are happy to think along!